Last Updated: July 13, 2026
At HomigoMart, operated by Expert Sells Enterprises, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- The product was delivered damaged or defective.
- You received the wrong product.
- The product has missing parts or accessories.
- The product was significantly different from its description on our website.
To be eligible for a return, the product must:
- Be returned within 7 days of delivery.
- Be unused and in its original condition.
- Include all original packaging, tags, manuals, accessories, and invoices.
- Not show signs of misuse, damage, or alteration after delivery.
2. Non-Returnable Items
The following products cannot be returned unless they arrive damaged or defective:
- Personal care and hygiene products.
- Food and beverage items.
- Customized or personalized products.
- Gift cards and digital products.
- Clearance or final sale items.
- Products specifically marked as non-returnable on the product page.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number.
- Clear photographs of the product.
- Images of the packaging.
- A brief description of the issue.
4. Return Process
To initiate a return:
- Contact our customer support through the Contact Us page.
- Provide your order details and the reason for your return request.
- Our support team will review your request and provide return instructions if the return is approved.
- Once the returned item is received and inspected, we will notify you of the outcome.
Returns sent without prior approval may not be accepted.
5. Refunds
After the returned product has been received and inspected, approved refunds will be processed to the original payment method.
Refund processing times generally are:
- UPI, Debit Card, Credit Card, and Net Banking: 5 to 10 business days
- Wallet payments: 3 to 7 business days
- Cash on Delivery (COD): Refunds will be processed through bank transfer or another mutually agreed method after verification.
Processing times may vary depending on your bank or payment provider.
6. Replacement Policy
Where applicable and subject to stock availability, we may offer a replacement instead of a refund.
If the requested product is unavailable, a refund will be issued.
7. Return Shipping
If the return is due to:
- A damaged product
- A defective product
- An incorrect item shipped by us
HomigoMart will bear the return shipping cost.
For returns due to any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.
8. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if the product qualifies under this policy.
9. Refused Deliveries
If a customer refuses delivery without a valid reason or repeatedly fails to accept delivery, HomigoMart reserves the right to deduct applicable shipping or handling charges from any eligible refund.
10. Items Not Eligible for Refund
Refunds may not be issued if:
- The product has been used or damaged after delivery.
- Original packaging or accessories are missing.
- The return request is made after the eligible return period.
- The damage is caused by improper handling or misuse.
11. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact our customer support through the Contact Us page. Our team will be happy to assist you.
Thank you for shopping with HomigoMart. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.